Our Refund Policy

Refund Policy

Customer Satisfaction Guarantee

At W3Industry, we stand behind the quality of our digital products and services. This Refund Policy outlines the terms under which refunds may be granted to ensure a fair and consistent process for all customers.

1. Digital Product Refunds

Due to the nature of digital products being immediately accessible and non-returnable:

• Refund requests must be made within 14 days of purchase
• To qualify, the product must be demonstrably defective or not as described
• We reserve the right to verify the issue before processing refunds
• Once approved, refunds will be processed within 5-7 business days

2. Service Subscription Refunds

For our recurring service subscriptions:

• You may cancel within 7 days of initial purchase for a full refund
• After 7 days, refunds are prorated based on unused service time
• No refunds for partial months after cancellation
• Refunds exclude any setup or one-time fees clearly marked as non-refundable

3. Non-Refundable Items

The following are explicitly non-refundable:

• Downloaded software or digital assets after 24 hours
• Custom-developed products or services
• Services already rendered or work completed
• Products purchased during final sale or promotional periods

4. How to Request a Refund

To initiate a refund request:

1. Email info@w3industry.com with your order details
2. Include "Refund Request" in the subject line
3. Provide your purchase receipt and reason for request
4. Our team will respond within 2 business days

5. Processing Refunds

Approved refunds will be issued to the original payment method. Processing times vary by financial institution but typically appear within:

• 3-5 business days for credit/debit cards
• 5-10 business days for bank transfers
• Digital wallets may take up to 24 hours

6. Dispute Resolution

If you're unsatisfied with our refund decision:

• You may request a secondary review by our management team
• We may offer alternative solutions like service credits or replacements
• All disputes will be handled professionally and promptly

7. Policy Changes

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of the updated policy.

For any questions regarding our Refund Policy, please contact us at info@w3industry.com.